Hard Rock Hotels was honored by the prestigious J.D. Power, placing No.1 in their 2019 North America Hotel Guest Satisfaction Study among Upper Upscale Hotel Chains. This year marks the first year the brand qualified for the study, which analyzes and ranks 85 different hospitality brands to measure guest satisfaction, advocacy and loyalty.
“All of us at Hard Rock are thrilled to receive this accolade. We have been on a journey to offer guests an immersive musical experience relevant to all generations. Each hotel has a story to tell and represents the culture of the area it is from, educating guests about the history of music and artists from around the world,” said Dale Hipsh, senior vice president of Hard Rock Hotels. “Today, we are affirmed that our guests acknowledge and appreciate our unique vision, and a huge thank you goes to our amazing hotel operations team, owners and general managers for helping create the Hard Rock Hotels brand that is unlike any other.”
Click here to read the full article via www.prnewswire.com