Toronto

Support Technician

 

Posted on January 10, 2019

 

Responsibilities:

  • Learn our family of products and be versed in troubleshooting our applications
  • Responsible for delivery of front-line customer service and technical support over the phone and via remote management tools.
  • Repairing malfunctioning PCs along with building new PC’s for customers.
  • Assistance with updating and maintenance of meta-data on Music Catalogue as needed

Qualifications:

  • Excellent over-the-phone PC troubleshooting ability
  • A good working knowledge of all Windows desktop operating systems XP/Vista/7/8.1/10 etc.
  • Exposure to general networking protocols specifically TCP/IP
  • General knowledge of audio/video electronics
  • Must have the ability to work in a fast paced environment
  • Must speak English fluently, French is considered an asset
  • Good communication and customer service skills
  • Good learning skills
  • Must be available to be on call over the weekend for phone support
  • Creative problem solving skills and ability to think abstractly

Experience & Education:

  • 3 years’ experience with PC hardware (building PC’s)
  • 2 years’ experience with telephone customer/technical support

Enough technical requirements – why work for RX Music?

  • Participation in an open-minded, creative and successful Toronto based team (start-up spirit!)
  • Portfolio of large national and international clients/brands
  • Casual dress in the office
  • Talented and collaborative team
  • Monthly Employee Appreciation Lunch
  • New mid-town Location close to public transport
  • Employee Lounge and Leisure area
  • RRSP matching
  • Healthy body, healthy mind. Our comprehensive benefits package frees you from paying out of pocket for most health, dental, and optical coverage. Plus, our paramedical coverage – things like massage, acupuncture, chiropractic – is also pretty sweet.

The candidate’s hours will be 11pm – 9am, 30 – 40 hours per week, must be available for weekends depending on rotating schedule.

Apply via Email

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